At NTHNGELSE, we want you to be completely satisfied with your purchase. If your order doesn’t fit or you receive a different/defective product, we’re happy to offer an exchange subject to the terms below.
1. Exchange Eligibility
* Exchanges are accepted within 7 days of delivery.
* The product must be unused, unworn, unwashed, and in its original condition.
* All original tags, labels, packaging, and accessories must be intact.
* Products showing signs of use, washing, alteration, damage, stains, or strong odours will not be eligible for exchange.
* Products purchased during final sale/clearance or special promotional offers may not be eligible for exchange.
2. Size Exchange
If you have ordered the wrong size, you may request an exchange for another available size of the same product, subject to availability.
If the requested size is unavailable, NTHNGELSE may provide an alternative solution at its discretion.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
* Your order number
* Clear photographs/videos of the product
* A description of the issue
Our team will review the request and, if approved, arrange an exchange or suitable resolution.
4. Exchange Process
To request an exchange, contact us through [nthngelse.in@gmail.com/+91 8847269531 ] within the applicable exchange period.
Once your request is approved, we will provide you with the necessary instructions for returning the product.
The product must reach us in its original condition before the exchange is processed.
5. Shipping Charges
For size exchanges or exchanges due to customer preference, return/exchange shipping charges may be borne by the customer.
If the product received is incorrect, defective, or damaged due to an issue on our end, NTHNGELSE will bear the applicable shipping costs.
6. Important Notes
* Each order is eligible for one exchange only, unless the issue is due to a manufacturing defect or an incorrect product being shipped.
* Exchanges are subject to product availability.
* We do not guarantee exchanges for products that are no longer in stock.
* Please check the size chart carefully before placing your order.
* Products purchased using certain promotional offers may have different exchange conditions, which will be mentioned at the time of purchase.
7. Non-Exchangeable Products
The following products are generally not eligible for exchange:
* Used or washed products
* Products without original tags
* Damaged products caused by customer handling
* Customized/personalized products
* Final-sale or clearance products, where specifically stated
* Products returned after the applicable exchange period
NTHNGELSE reserves the right to refuse an exchange if the returned product does not meet the conditions stated above.
For any questions regarding exchanges, please contact us at [nthngelse.in@gmail.com].